Cancellation and Return Policy
All Prices declared on the Website are exclusive of taxes. Please verify the total payable amount during checkout before placing the order. Our prices are liable to change anytime without notifying you during the checkout process. All charges payable are displayed on the Website and are non-negotiable, no extra charges would be applied for these services.
You are allowed to choose between the various payments options while placing an order on the Website. While we at Monastoor strive to keep our user’s data encrypted through our several well-reputed payment partners, we do not assume responsibility for credit card or debit card fraud during or after the checkout process. Hence, we recommend that you exercise caution and do not share passwords or OTPs with third parties while you interact with any of Monastoor’s digital assets.
DELIVERY OF YOUR ORDER:
The logistics & delivery to the selected address will be handled by us. At the time of placing an order, an estimated time of delivery would also be shared with you along with a reference number for tracking status of your order. Please note that we work our best to ensure that you receive your order as fast as possible but all deliveries are subjected to delays, especially due to external uncertainties.
CANCELLATION AND CHANGES:
Please note that no cancellation of orders is possible once you confirm your order and complete the payment procedure. To ensure a smooth buying journey, we strive to accommodate customization & substitution requests, depending on several factors. You may reach out to …… or contact us at ….. in order to process such a request. However, the decision to process this request is at Monastoor’s discretion and our decision will be communicated or shared with you via your registered mobile number or email address.
COMPLAINTS AND REFUND:
Should you face any issues with our products, you may email us at firstname.lastname@example.org with complete details of the complaint & supporting evidence. After a thorough investigation of the complaint, we will communicate our decision by way of E-mail or through a direct contact from our representative on your registered mobile number. The final decision on treating the complaint is at Monastoor’s discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT:
Nature of content:
You may post reviews, comments and other content; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights to otherwise injuries to the third party or objectionable and does not consist of or contains software virus, political campaigning, commercial solicitation, mass mailing or any form of spam.
You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content.
If you post content or submit material on Monastoor.com or any affiliated platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensed right to use, reproduce, modify, adapt, publish, translate, create derivative work from, distribute, and display such content throughout the world in any media. You grant us and our affiliate sites and sub-license the right to use the name that you submit in connection with such content.
You represent and warrant that you own all the rights or otherwise or control of the rights to the content that you post; that the content is accurate; that the use of the content to supply does not violate this policy and will not cause injury to any person or entity and that you will indemnify us or our affiliate for all claims resulting from the content you supply.
We reserve the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party on Monastoor or any affiliated platforms.
We attempt to be as accurate as possible. However, we make no warranties that the product description and any other content of its Website are accurate, complete, reliable, current and error free.
Method of Payment
We only accept online payments using Instamojo wherein you can complete payment using Visa and MasterCard credit/debit card, BHIM UPI, Net Banking and Paytm wallet in Rupees.
Refund, Replacement & Cancellation Policy
No refund will be provided once the product is been delivered. We expect a proof of damage before replacement. So always take a video while opening the parcel, we can then verify that the product was faulty from our end. If we conform the product is damaged, we will be sending you the replacement of the new product. All items must be returned in their original condition, with price tags intact, original accessories and in the original packaging as delivered to you. The customer is responsible to bare the courier cost while returning the parcel.